Terms and Conditions for Self Storage Belgravia
These terms and conditions set out the basis on which storage services are provided by Selfstorage Belgravia. By making a booking, paying a deposit, or placing goods into a storage unit, the customer agrees to be bound by these terms. Please read them carefully before entering into any storage agreement. They are intended to create a clear, fair, and practical framework for the use of our self storage services, including the booking process, payment obligations, cancellations, liability rules, waste disposal requirements, and the law that governs the agreement.
The words we, us, and our refer to the storage provider, while you and your refer to the customer or account holder. These terms apply to any person who enters into a storage agreement for a storage unit, whether for short-term or longer-term use. They also apply to anyone permitted by you to access the unit, provided they are acting under your authority. The storage of goods is subject to availability, acceptance of the booking, and compliance with all site rules and applicable law.
Nothing in these terms affects your statutory rights where they apply. However, because storage arrangements can involve access, security, and goods of varying value and condition, it is essential that you understand your responsibilities. In particular, you must ensure that the goods stored are lawful, suitable for storage, properly packed, and not hazardous. You must also keep your account details accurate and inform us promptly of any change that affects your booking, access, or billing.
The booking process begins when you request a unit and provide the information needed to assess suitability, availability, and pricing. A booking may be made in person, by telephone, or through an online or written reservation process, depending on the service available at the time. We may request identification, proof of address, and other details to verify the account holder and prevent misuse of the storage facility. A booking is only confirmed once we have accepted it and, where required, received the relevant payment or deposit.
By completing a booking, you confirm that the information supplied is true, complete, and current. You also confirm that you have authority to enter into the agreement and to store the listed goods. If you are booking on behalf of a business or another person, you remain responsible for ensuring that all obligations are met. We may refuse or cancel a booking where we reasonably believe the information provided is incomplete, inaccurate, unlawful, or inconsistent with safe operation of the site.
We reserve the right to allocate or reallocate a storage unit of a similar size or specification if operational needs require it, provided that the change does not materially disadvantage you. Any agreed start date, minimum term, access arrangement, or special condition will be set out in the booking confirmation or agreement summary. The storage unit must be inspected by you, or deemed accepted upon entry, unless otherwise stated in writing.
Payment terms are an important part of the storage agreement. Fees are charged in accordance with the rate agreed at booking or as updated under these terms. Unless stated otherwise, rent is payable in advance and must be received by the due date. We may apply administration charges, late payment charges, lock replacement charges, cleaning charges, or other reasonable costs where they arise from your actions or omission. All prices, where applicable, may be subject to VAT.
Failure to pay on time may result in suspension of access, refusal of entry, interest on overdue amounts, and eventually enforcement steps permitted by law and under the agreement. We may also treat persistent non-payment as a breach of contract. You remain responsible for all charges incurred until the agreement ends and the unit is fully vacated, cleaned, and the keys, codes, or access devices have been returned or deactivated as required.
Payments must be made using approved methods only. Any payment returned unpaid, reversed, or challenged may be treated as unpaid until cleared in full. Where you have provided card details or other payment authorisation, you agree that we may take sums due for rent, deposits, penalties permitted by law, or costs reasonably incurred in connection with the agreement. If a payment dispute arises, you should raise it promptly and provide supporting evidence.
Cancellations, Termination, and Early Exit
You may cancel a reservation before the storage agreement starts, subject to any non-refundable fees disclosed at the time of booking. Once the storage term has begun, cancellation rights may depend on the length of the term, the reason for cancellation, and any specific contract conditions accepted at booking. Unless we have agreed otherwise in writing, the agreement continues until terminated in accordance with these terms and any notice requirements.
If you wish to end the agreement, you must give notice and remove all goods from the unit by the termination date. The unit must be left empty, clean, and in good repair, allowing for fair wear and tear only. If goods remain after the end date, we may treat them as abandoned where permitted by law, move them at your cost, or continue charging storage fees until removal is complete. Charges will not stop automatically merely because you have stopped using the unit.
We may terminate the agreement immediately or on notice if you breach these terms, fail to pay, store prohibited items, create a health or safety risk, or use the unit in a way that is unlawful or likely to damage the facility. Where immediate termination is necessary to protect people, property, or compliance obligations, we may deny access and take such steps as the law allows. Termination does not remove your liability for sums due before the agreement ends.
Our liability to you is limited to the extent permitted by law. We will exercise reasonable care and skill in providing the storage service, but we are not insurers of your goods. You are responsible for arranging suitable insurance cover for the full replacement value of your stored items unless a specific written arrangement states otherwise. We recommend that you ensure the policy covers theft, fire, flood, escape of water, impact, vermin, mould, and accidental damage as appropriate to the nature of the goods.
We are not liable for loss or damage caused by events outside our reasonable control, including but not limited to flood, storm, fire, power failure, industrial action, criminal acts by third parties, or any act or omission of public authorities. We are also not liable for loss arising from your failure to pack, protect, label, or store goods correctly, or from storing items unsuitable for the conditions of a self storage environment. Delicate, perishable, or highly valuable items require special consideration and may not be suitable for storage at all.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, our total liability for any claim relating to the storage service will be limited to the amount paid by you for the period in which the claim arose, unless a higher limit is required by law or expressly agreed in writing. You must notify us of any claim as soon as reasonably possible and in any event within a reasonable period after discovering the issue.
Goods, Conduct, and Storage Restrictions
Only lawful goods may be placed into storage. You must not store any item that is dangerous, explosive, flammable, toxic, illegal, stolen, perishable, or likely to cause contamination, nuisance, or damage. This includes, without limitation, firearms, ammunition, drugs, chemicals, gas cylinders, asbestos, live animals, food waste, or any item restricted by law or by the operating rules of the site. If we suspect a prohibited item is present, we may inspect, isolate, remove, or report it as required.
You must use the unit only for storage and not for living, working, retail activity, manufacturing, or any purpose that could endanger the facility or breach planning, fire, or safety requirements. You must keep the unit locked and secure, not interfere with alarms, surveillance, or access systems, and ensure that anyone with access to the unit follows these terms. You are responsible for any loss or damage resulting from your own access arrangements, including the sharing of codes, keys, or access instructions.
Goods must be packed, wrapped, and stacked in a manner suitable for storage. Fragile items should be protected, furniture should be clean and dry, and nothing should be stored in a way that blocks ventilation or creates instability. We may refuse access or require corrective action where stored goods present a risk to the unit, surrounding units, staff, or visitors. Selfstorage Belgravia expects reasonable cooperation from all users to preserve safety, order, and the quality of the storage environment.
Waste, packaging, and unwanted materials must be handled in compliance with environmental and waste regulations. You must not leave refuse, broken items, liquids, batteries, chemicals, or other waste in the unit, on the loading area, or in any part of the facility unless an express disposal service has been offered and accepted in writing. Any waste left behind may be removed at your cost, and you may be charged for cleaning, sorting, disposal, or specialist handling where required by law.
You are responsible for ensuring that any waste you generate is disposed of lawfully and by appropriate means. This includes packaging materials, cardboard, pallets, furniture, appliances, and any substance that may be controlled waste. If your items require special disposal, you must arrange this yourself unless we agree otherwise. We may reject delivery of goods that appear to contain waste, contaminated materials, or items that cannot be safely stored or removed without additional measures.
Compliance with waste regulations also means that you must not use the unit as a dumping point or temporary rubbish store. Where a unit is left with waste or contaminated items, we may clean, clear, and dispose of the contents and recover our reasonable costs from you. Repeated or serious breaches may lead to termination of the agreement and, where appropriate, notification to the relevant authorities.
Access to the facility is provided subject to our operating hours, security procedures, and any temporary restrictions needed for maintenance, emergencies, or legal compliance. We may change access arrangements if necessary for safety or operational reasons. You must comply with any signage, instructions, or reasonable directions given by staff. Failure to do so may result in suspension of access or termination of the agreement. Any access device remains our property and must be returned on request or at the end of the term.
You are responsible for keeping your contact and billing details up to date. Notices sent to the last address or email provided by you will be treated as properly given. If we need to contact you about payment, safety, prohibited goods, or termination, you agree that prompt response may be required. Any delay caused by you failing to update your details will not affect our rights under the agreement.
We may vary these terms from time to time where reasonably necessary for legal, regulatory, operational, or security reasons. Where a change materially affects your rights or obligations, we will act in a way that is fair and reasonable in the circumstances. Continued use of the storage service after a variation takes effect will be treated as acceptance of the revised terms, to the extent permitted by law.
General Legal Provisions
If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in force. Any failure by us to enforce a right or remedy immediately does not mean that right or remedy has been waived. The agreement is personal to the customer and may not be transferred or assigned without our prior written consent, except where required by law or agreed in writing.
These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties regarding the storage service. No statement made outside these documents shall override them unless confirmed in writing by an authorised representative. You should keep a copy of all documents relating to your booking, payment records, and any notices served during the term of storage. This helps ensure clarity if a question arises later.
These terms and the storage agreement are governed by the laws of England and Wales. Any dispute arising out of or in connection with the agreement will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By using the storage service, you acknowledge that this legal framework applies regardless of where you reside, provided the services are supplied under this agreement.