Self Storage Belgravia Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Belgravia provides storage and related services, including services connected to removal companies and transport providers. By making a booking, using a storage unit, accessing our site, or arranging delivery or collection of goods to or from our premises, you agree to be bound by these Terms and Conditions.
These terms apply to all customers, whether you are an individual or a business customer, and whether you deal with us directly or through a third party such as a removal or relocation company.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company entering into an agreement with Self Storage Belgravia for the provision of storage and or related services.
We, us and our mean Self Storage Belgravia.
Unit means the storage unit, room, container or allocated storage space provided to you.
Site means the premises on which the Unit is located, including any access roads, loading areas and common parts.
Goods means the items you store or arrange to be stored at the Site.
Removal company means any third party engaged by you to transport Goods to or from the Site, including moving, packing and delivery firms.
Agreement means the contract between you and us, made up of these Terms and Conditions and any written confirmation or storage licence we issue.
2. Scope of Services
We provide self-storage facilities and, where applicable, related services, which may include access to loading areas, assistance with coordinating access for removal companies, and ancillary services relating to the safe and orderly use of the Site. We do not provide removal or transport services ourselves unless expressly agreed in writing as an additional service.
Any arrangements you make with a removal company are separate from this Agreement. We are not a party to your contract with any removal company and do not accept responsibility for their actions or omissions.
3. Booking Process
3.1 Bookings for storage Units can be made in person at our Site or via our approved booking channels. A booking is an offer by you to enter into an Agreement with us subject to these Terms and Conditions.
3.2 A booking is only accepted, and a Unit allocated, when we issue a written or electronic confirmation specifying the start date, Unit size or type, and applicable charges. We reserve the right to refuse any booking at our discretion.
3.3 We may request proof of identity and address, and for business customers, evidence of authority to enter into this Agreement. Failure to provide satisfactory documentation may result in refusal or cancellation of a booking.
3.4 When using a removal company, it is your responsibility to ensure that the booking times for the removal service and the access times for the Site and Unit are compatible. We are not liable for any additional costs charged by removal companies due to access issues, delays, or changes in times at the Site.
4. Term and Access
4.1 The Agreement starts on the date specified in our confirmation and continues until terminated in accordance with these Terms and Conditions.
4.2 Access to the Site and your Unit is subject to our published access hours, security procedures and any temporary restrictions required for maintenance, safety or regulatory reasons. We will, where reasonably possible, give notice of any significant changes to access hours.
4.3 You are responsible for coordinating the arrival and departure of any removal company engaged by you within the permitted access hours. You must ensure that drivers and staff employed by the removal company comply with all Site rules notified to you.
5. Payments and Charges
5.1 Storage charges are payable in advance at the frequency stated in our confirmation, typically weekly or monthly. Additional charges may apply for administrative services, late payments, overlock removal, cleaning, waste disposal or other services agreed between us.
5.2 Payment must be made using approved payment methods. You authorise us to collect recurring payments where you have provided payment details for ongoing storage.
5.3 If any payment is not received on the due date, we may charge interest on the overdue amount at a reasonable commercial rate from the due date until payment is received in full, as well as administrative fees for late or failed payments.
5.4 We may review and adjust our charges from time to time. We will give you notice of any change to storage charges. If you do not accept the new charges, you may terminate the Agreement in accordance with the cancellation provisions, before the new charges take effect.
5.5 You remain liable for all storage charges and other sums due under this Agreement even if the Goods are delivered to or collected from the Site by a removal company on your behalf.
6. Cancellations and Termination
6.1 You may cancel a booking before the agreed start date by providing notice via our accepted communication channels. Where a deposit or prepayment has been made, our refund policy will apply, subject to any stated non-refundable amounts.
6.2 After the Agreement has commenced, you may terminate by giving written notice in accordance with the notice period specified in your storage documentation or as otherwise notified. Charges will continue to accrue until the end of the applicable notice period and until the Unit is fully vacated, cleaned and all keys or access devices are returned.
6.3 We may terminate the Agreement immediately or with short notice if you are in serious breach of these Terms and Conditions, including but not limited to non-payment, storage of prohibited items, illegal activities, serious safety breaches or repeated failure to comply with Site rules.
6.4 Upon termination, you must arrange for all Goods to be removed from the Unit and for the Unit to be left in a clean and tidy condition. If you fail to do so, we may remove and store or dispose of Goods at your cost and may charge for cleaning and waste removal.
6.5 Cancellations or changes to bookings that involve a removal company must be handled directly between you and that company. Any cancellation fees or additional costs arising from changes to removal arrangements are your responsibility and are separate from our charges.
7. Use of the Unit and Prohibited Goods
7.1 The Unit must be used solely for the storage of Goods that you own or are otherwise lawfully entitled to store. Units may not be used as offices, living accommodation, workshops, or for any activity other than storage.
7.2 You must not store any of the following in the Unit or anywhere on the Site. Any items that are illegal, stolen, or obtained unlawfully. Explosives, weapons, ammunition, or similar items. Flammable or combustible substances, including fuel, gas, solvents, paints, fireworks and chemicals. Perishable goods, live animals, plants, or other living organisms. Waste, including household refuse, rubble, construction waste or hazardous materials. Any item that emits odour, leaks, or poses risk to health, safety or the environment.
7.3 We may open and inspect the Unit if required by law, by emergency services, by court order, or where we have reasonable grounds to suspect that prohibited or dangerous items are stored, or that the Unit is being used in breach of this Agreement.
8. Waste Regulations and Environmental Responsibilities
8.1 You must comply with all applicable waste and environmental regulations when using the Site. You may not use the Unit or the Site as a place to dump, abandon, or accumulate waste.
8.2 All packaging materials, unwanted items, and any waste arising from the loading or unloading of Goods by you or by a removal company must be removed from the Site and disposed of lawfully. You must not leave such items in corridors, loading bays, car parks, or any common areas.
8.3 Where we agree to dispose of certain items or waste on your behalf, this will be subject to an additional charge and to our policies on acceptable waste. We are entitled to refuse to accept any waste, particularly hazardous, bulky, or commercial waste, at our discretion.
8.4 If you or your removal company leave waste or unwanted items at the Site, we may remove and dispose of these and charge you the full cost of removal, disposal fees, cleaning, and any associated administration costs.
9. Security and Access Control
9.1 You are responsible for securing your Unit with a suitable lock and for keeping any keys, codes, or access devices safe. You must not share access details with unauthorised persons.
9.2 Where you instruct a removal company, you are responsible for ensuring that they have legitimate authority to access your Unit. We may require identification or authorisation before granting access to a third party acting on your behalf.
9.3 We may operate security systems at the Site such as CCTV, access control, alarms and monitoring. These are provided as a deterrent and for the general security of the Site but do not guarantee the security of individual Units or Goods.
10. Liability and Insurance
10.1 You store Goods at your own risk. We do not insure your Goods and our charges do not include insurance cover for loss, damage or theft of Goods unless expressly stated otherwise in writing.
10.2 You are strongly advised to take out your own insurance covering the full replacement value of your Goods for the duration of storage and during transport to and from the Site, whether transported by you or by a removal company.
10.3 To the fullest extent permitted by law, we are not liable for loss, damage or deterioration of Goods, including loss arising from theft, fire, flood, pests, vermin, explosion, acts of third parties, removal companies or your own acts or omissions, unless caused by our deliberate misconduct or gross negligence.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the provision of storage or related services.
10.5 Our total liability to you for any claim arising under this Agreement, whether in contract, tort, negligence or otherwise, is limited to the lower of the total charges paid by you to us in the twelve months preceding the event giving rise to the claim or a reasonable cap specified in your storage documentation, except where liability cannot be limited by law.
10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be excluded or limited by law.
11. Removal Companies and Third Parties
11.1 Any contract you enter into with a removal company or any other third party for the transport, packing, loading or unloading of Goods is separate from this Agreement. We are not responsible for the acts, omissions or performance of such third parties.
11.2 You are responsible for ensuring that any removal company engaged by you is properly insured, competent and aware of our Site rules, access times and safety requirements.
11.3 We may, upon request, provide general information about removal or transport services in the area, but any such information is provided without recommendation or endorsement. You remain solely responsible for your choice and use of any removal provider.
12. Customer Responsibilities
12.1 You must keep your contact details up to date and promptly notify us of any changes to your address or contact information.
12.2 You must use the Site and Unit responsibly, not cause nuisance or disturbance to others, and comply with all signage, instructions, safety notices and Site rules communicated to you.
12.3 You are responsible for any damage you, your visitors, or your removal company cause to the Unit, the Site, or any equipment. We may charge you the full cost of repair or replacement.
13. Force Majeure
13.1 We are not liable for any failure or delay in performing our obligations under this Agreement where such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, industrial action, utility failures, epidemics, or acts of government or authorities.
14. Data Protection
14.1 We may collect and process personal data about you for the purposes of managing your booking, administering the Agreement, operating security systems, and complying with legal obligations. We will handle personal data in accordance with applicable data protection laws.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by the laws of England and Wales.
15.2 The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or relating to these Terms and Conditions and the Agreement.
16. General Provisions
16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under this Agreement will constitute a waiver of that or any other right or remedy.
16.3 This Agreement constitutes the entire agreement between you and us regarding the provision of storage and related services and supersedes any prior discussions, correspondence or representations.
